Building Business Excellence in Bundaberg: Strategies for transformative customer experience

Join Professor David Solnet from UQ for a free Building Business Excellence Masterclass on strategies for delivering a transformative customer experience.

Visiting Bundaberg as part of the 2025 UQ Regional Roadshow, this interactive session will provide insights into customer experience culture and demonstrate how to leverage new technologies and master key topics for effective leadership in the service and experience economy.

Join Business Chamber Queensland, local business leaders and UQ academics for a 1-hour masterclass, Q&A and networking. Plus, you'll receive a digital accreditation badge from UQ to share on your website.

Speaker: Professor David Solnet is a Professor of Service Management and Service Work at UQ Business School. He is known internationally for his research, teaching and consulting in service organisations, particularly the employee-customer interface. With over 18 years of experience including senior management roles in the USA and Australia, he advises industry and government on business improvement and service quality. Professor Solnet leads the workforce research team in the tourism discipline at the UQ Business School and has been a principal investigator on state and national projects including two 'tourism employment plans' as part of the Australian Commonwealth Government initiative to address employment challenges in regional areas in Australia

Event Details

Date: Tuesday 5 August 2025
Time: 5:00pm - 8:00pm 
Venue: Burnett Riverside Hotel
Address: 7 Quay St, Bundaberg 

Registration by: 31 July or until capacity is reached

Enquiries: Cecilia du Plessis
Telephone: 07 3365 7045
Email: communityengagement@uq.edu.au

About the Partnership

Business Chamber Queensland has partnered with UQ's Regional Roadshow program since 2023, joining forces to deliver business expertise to the regions and help communities prosper. This initiative supports The Queensland Commitment, UQ's pledge to break down barriers to education and build a brighter future for the state by 2032.