Building Business Excellence: Strategies for transformative customer experience – Longreach

Join Professor David Solnet from the University of Queensland (UQ) for a free Building Business Excellence Masterclass on strategies for delivering a transformative customer experience.

Visiting Longreach as part of the 2025 UQ Regional Roadshow, this interactive session will provide insights into customer experience culture, and demonstrate how to leverage new technologies and master key topics for effective leadership in the service and experience economy.

Join Business Chamber Queensland, local business leaders and academics for a 1-hour masterclass Q&A and networking. Plus, you'll receive a digital accreditation badge from UQ to share on your website.

Speaker

Professor David Solnet is a Professor of Service Management and Service Work at UQ Business School, known internationally for his research, teaching and consulting in service organisations, particularly the employee-customer interface. With over 18 years of experience including senior management roles in the USA and Australia, he advises industry and government on business improvement and service quality. Professor Solnet leads the workforce research team in the tourism discipline at the UQ Business School and has been a principal investigator on state and national projects including two 'tourism employment plans' as part of the Australian Commonwealth Government initiative to address employment challenges in regional areas in Australia.

Event details

Date: Tuesday 20 May 2025
Time: 8:00am - 11:00am
Venue: Qantas Founders Museum
Address: 1 Hudson Fysh Drive, Longreach Airport, Longreach
Registration by: 09 May or until capacity is reached.